Lauren Brooks
Lifecycle Marketing Strategist
Lauren Brooks is a lifecycle marketing strategist with 4+ years of experience helping SaaS businesses create meaningful customer experiences. She specializes in user engagement, retention, and conversion optimization, helping brands build stronger customer relationships beyond acquisition.
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A 360 guide on building a customer acquisition funnel
Acquiring new customers is 5 times more expensive than retaining existing customers. So, while a good acquisition funnel is focused on getting new customers, a great one is focused on getting new customers AND retaining the existing ones. Businesses utilize the customer acquisition funnel to attract new customers while actively nurturing existing ones. Which is […]
7 SaaS product launch stages with Usermaven’s case study
Are you about to launch a new Software-as-a-Service (SaaS) product and feeling overwhelmed with where to start? You’re not alone. Many SaaS companies struggle with the product launch process, as it involves multiple stages, each with unique challenges. There’s much to consider, from creating a product vision to beta testing and marketing strategy. In this […]
How to use conversion analysis for business growth
Are you struggling to understand why your website visitors are not becoming buyers? Are you losing potential customers without even knowing what’s holding them back? Is your conversion rate dropping? The answer lies in conversion analysis. By analyzing your website’s data, you can gain valuable insights into your users’ behavior and identify areas for improvement. […]
8 steps to a successful SaaS product strategy framework
SaaS product strategy framework is a high-level blueprint for a company to develop, launch, market, and sell its SaaS product to achieve business goals. Businesses are forever interested in sustaining growth. To achieve this goal, they keep optimizing their existing products or developing new ones to retain existing customers and expand their customer base. In […]
Using predictive customer analytics for more conversions
What if you could use a crystal ball to predict what your customers want and how your product can meet their needs? It would result in increased customer satisfaction, revenue, and competitive advantage. Everything a business looks for! Adding predictive customer analytics into your business’s toolbox is like having a crystal ball. It offers capabilities […]
A complete guide on using market forecasting for growth
Are you doing everything “right” for your business, but don’t know where you went wrong? Are your visitors not converting to customers? Are your monthly analytics constantly dropping? If you have asked yourself these questions, then stick around to find out as we explore the answers for all these questions in this article, where we’ll […]
Top 7 Heap alternatives and competitors
Heap makes it easier to see what people do inside a website or product. The buying decision gets harder when you also need to connect those actions to acquisition costs, revenue, onboarding, or retention. That is why companies sometimes compare Heap with revenue attribution software, not just other event analytics tools. This guide compares seven […]
15 Customer retention metrics and 7 ways to boost customer retention
What is customer retention? Customer retention is any business’s or product’s ability to retain customers to do business with them again. It is crucial in any SaaS business since it is harder to make new customers than keep existing customers engaged. Customer retention metrics give detailed insight into how a product or company performs while […]
5 Feature adoption metrics that matter
A product manager continuously strives to improve a product and deliver a competitive product experience. One way to achieve this goal is by understanding which features are most valuable to users and which ones may need improvement or removal. Feature adoption lets you handle these aspects of product growth and management. It allows product managers […]